Sr. Customer Success Manger, Corporates Legal

Thomson Reuters

Base: $123,200 - $228,800 usd; bonus/equity: targe...
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3+ years customer success experience
Enterprise account management
Gainsight salesforce gong proficiency
** Thomson Reuters is seeking a Senior Customer Success Manager for their Corporate Legal suite, focusing on enterprise and strategic customers. The ideal candidate will possess a strong background in customer success, particularly in the SaaS and legal technology sectors, and be adept at engaging with executives to drive customer outcomes. **

Job Summary

  • The role focuses on driving measurable customer outcomes through structured plans and executive reviews for enterprise legal clients.
  • Candidates must demonstrate deep expertise in AI-enabled CoCounsel products and the ability to model best-in-class success practices.
  • The position offers competitive compensation ranging from $123,200 to $228,800 USD along with comprehensive benefits including mental health days and flexible work arrangements.

Matching Summary

Match Score: 75

** Thomson Reuters is seeking a Senior Customer Success Manager for their Corporate Legal suite, focusing on enterprise and strategic customers. The ideal candidate will possess a strong background in customer success, particularly in the SaaS and legal technology sectors, and be adept at engaging with executives to drive customer outcomes. **

Salary

Base: $123,200 - $228,800 USD; Bonus/Equity: Target sales incentive included; Benefits: Comprehensive health, dental, vision, 401k match, paid volunteer days

Skills & Requirements

Must-have

  • 3+ years Customer Success experience
  • Enterprise account management
  • Gainsight Salesforce Gong proficiency
  • Executive business review delivery
  • AI and GenAI prompting knowledge

Nice-to-have

  • JD or legal sector background
  • Thomson Reuters product expertise
  • Strong executive presence
  • Cross-functional collaboration skills
  • Proactive problem-solving mindset

Key Requirements

  • Bachelor's degree required
  • Master's degree or JD preferred
  • US work authorization implied by pay disclosure

Work Rights

Not specified

Tailored Resume

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