Conseiller(ère) En Connaissances Et Processus (bilingue)/bilingual Knowledge & Process Consultant

allstate.ca

Base: 60,480.00 to 94,536.00 $ py; bonus/equity: n...
Fully remote
Fluency in written and verbal french
Knowledge management and process documentation
Strong writing and organizational skills
Allstate Canada is seeking a bilingual Knowledge & Process Consultant to enhance agent success and improve the customer experience through the management of knowledge resources. The role involves supporting content migration to the Right Answers platform and creating user-friendly documentation while collaborating with cross-functional teams

Job Summary

  • This role plays a key part in enabling agent success and improving customer experience by managing and optimizing knowledge resources across Allstate Canada.
  • The company offers flexible work arrangements, employee discounts, a comprehensive retirement savings program, and wellness allowances.
  • Allstate Canada has been named a Best Employer in Canada for nine consecutive years and fosters a culture where employees feel valued and experience personal growth.

Matching Summary

Match Score: 85

Allstate Canada is seeking a bilingual Knowledge & Process Consultant to enhance agent success and improve the customer experience through the management of knowledge resources. The role involves supporting content migration to the Right Answers platform and creating user-friendly documentation while collaborating with cross-functional teams.

Salary

Base: 60,480.00 to 94,536.00 $ per year; Bonus/Equity: Not specified; Benefits: Employee discounts, wellness allowance, retirement savings program, tuition reimbursement

Skills & Requirements

Must-have

  • Fluency in written and verbal French
  • Knowledge management and process documentation
  • Strong writing and organizational skills
  • Proficiency with Office 365 tools
  • Cross-functional collaboration
  • Change management experience
  • Remote work

Nice-to-have

  • Ability to simplify complex processes
  • Experience supporting training teams
  • Knowledge governance and taxonomy standards
  • Flexibility to adjust plans
  • Employee wellness programs
  • Community involvement

Key Requirements

  • Fluency in French oral and written
  • Experience in knowledge management or process documentation
  • Strong technical skills with Office 365
  • Experience in change management
  • Ability to meet deadlines and produce high-quality results

Work Rights

Not specified

Tailored Resume

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