Customer Success Manager

Rocket Software Inc.

Remote, US
Base: $65,500.00 - $88,425.00 gross before taxes; ...
Fully remote
5+ years in customer success management
Experience with fortune 500 accounts
Proficiency in gainsight and salesforce
The role involves partnering cross-functionally to align customer goals with intelligent insights using predictive signals

Job Summary

  • The role involves partnering cross-functionally to align customer goals with intelligent insights using predictive signals.
  • Candidates will manage the entire customer lifecycle journey including onboarding, feedback loops, advocacy, and risk management.
  • Rocket Software offers unlimited vacation time, health coverage, and a monthly student debt benefit program.

Matching Summary

The role involves partnering cross-functionally to align customer goals with intelligent insights using predictive signals.

Salary

Base: $65,500.00 - $88,425.00 gross before taxes; Bonus/Equity: Not specified; Benefits: Unlimited Vacation, Health Coverage, 401(k) matching

Skills & Requirements

Must-have

  • 5+ years in Customer Success Management
  • Experience with Fortune 500 accounts
  • Proficiency in Gainsight and Salesforce
  • Strategic customer relationship development
  • Analytical and metrics-driven work style

Nice-to-have

  • Deep empathy for customers
  • Ability to manage challenging conversations
  • Creative and resourceful problem solving
  • Alignment with core values of Empathy and Trust
  • Relational database and analytics experience

Key Requirements

  • Bachelor's Degree required
  • 5+ years of Customer Success experience
  • Proven success with Fortune 500 accounts

Work Rights

Not specified

Tailored Resume

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