Corporate Client Service, Consultant

AIA Group

Not specified
10 years operations or customer services experience
5 years in managerial positions
Comprehensive knowledge on mpf/orso retirement schemes
AIA Group is seeking a Corporate Client Service Consultant to lead a customer service team, focusing on client retention and service excellence. The ideal candidate will have extensive experience in operations and customer service management, with strong leadership and communication skills

Job Summary

  • The role involves leading and managing Customer Service Sub-Teams to meet client retention and service-to-sales targets.
  • Candidates must possess comprehensive knowledge of MPF/ORSO retirement schemes and be proficient in both Chinese and English.
  • The position requires developing long-term plans for service excellence and mentoring team members for future leadership roles.

Matching Summary

Match Score: 75

AIA Group is seeking a Corporate Client Service Consultant to lead a customer service team, focusing on client retention and service excellence. The ideal candidate will have extensive experience in operations and customer service management, with strong leadership and communication skills.

Skills & Requirements

Must-have

  • 10 years operations or customer services experience
  • 5 years in managerial positions
  • Comprehensive knowledge on MPF/ORSO retirement schemes
  • Proficient in both spoken and written Chinese and English

Nice-to-have

  • Self-motivated and customer orientated
  • Strong leadership including staff coaching skills
  • IIQE licensed (paper 1,2,3 & 4)
  • Experience as a change agent

Key Requirements

  • University graduate or equivalent
  • Minimum 10 years operations experience
  • 5 years in managerial positions
  • MPF/ORSO scheme knowledge
  • Bilingual proficiency (Chinese/English)

Work Rights

Not specified

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