Senior Specialist Solutions Architect, Amazon Connect (contact Center Solutions Wfm, Crm)

Amazon

Bogota, CO, United States
On-site
Deep cx and enterprise contact center domain expertise
Build complex aws-optimized architectures
Technical engagement ownership
Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed

Job Summary

  • Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed.
  • The Amazon Connect Specialist Team is made up of deep CX and Enterprise Contact Center domain experts who work directly with our customers to solve their most complex challenges.
  • This is a highly technical position for someone who can dive deep, build complex, AWS-optimized architectures, and help customers accelerate their adoption of AWS services.

Matching Summary

Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed.

Skills & Requirements

Must-have

  • Deep CX and Enterprise Contact Center domain expertise
  • Build complex AWS-optimized architectures
  • Technical engagement ownership
  • Discuss complex technical details
  • Brief executive audience
  • Advance adoption of AWS products

Nice-to-have

  • Thought leadership and best practices sharing
  • Trusted advisor to C-suite leaders
  • Collaborate with diverse teams
  • Curiosity and connection

Key Requirements

  • AWS Specialist Organization experience
  • Partner development experience
  • Account planning and opportunity identification
  • Customer issue resolution

Work Rights

Not specified

Tailored Resume

Cover Letter