This role offers a rare opportunity to build and embed the Journeys system, an enterprise-wide approach to understanding and improving customer outcomes
Job Summary
This role offers a rare opportunity to build and embed the Journeys system, an enterprise-wide approach to understanding and improving customer outcomes.
You will operate at the centre of this transformation, partnering with senior stakeholders to solve complex cross-Group challenges and influence organizational decision-making.
The position requires translating complex customer data into clear frameworks that guide decision-making while driving adoption of new systems across priority journeys.
Matching Summary
This role offers a rare opportunity to build and embed the Journeys system, an enterprise-wide approach to understanding and improving customer outcomes.
Skills & Requirements
Must-have
Strong consulting or strategy background
Structured problem-solving skills
Executive communication and storytelling
Influence senior stakeholders GM EGM level
Experience scaling methodologies across business units
Nice-to-have
Top-tier consulting experience
Large complex organisation exposure
High standards and ownership focus
Continuous development mindset
Collaborative team culture contribution
Key Requirements
Experience in top-tier consulting or strategy roles
Proven ability to create scalable toolkits and approaches
Demonstrated ability to influence GM/EGM level stakeholders
Track record of operating with high standards and impact