Destination Pet is seeking a Lead Customer Service Representative for their Wescott Acres Luxury Pet Resort. The role requires a passionate individual who can manage customer interactions, lead a team, and ensure a positive experience for both pets and their owners
Job Summary
We are revolutionizing the pet industry by creating a connected care network of trustworthy partners who bring creative innovation every day.
This role involves leading by example, handling escalated client issues with empathy, and training and mentoring new CSRs.
Full-time benefits include Medical, Dental, Vision, Mental Health, Life, Disability, 401K Match, and Discounted Pet Insurance.
Matching Summary
Match Score: 85
Destination Pet is seeking a Lead Customer Service Representative for their Wescott Acres Luxury Pet Resort. The role requires a passionate individual who can manage customer interactions, lead a team, and ensure a positive experience for both pets and their owners.
Salary
$15.00/hour DOE; tips; Medical, Dental, Vision, Mental Health, Life, Disability, 401K Match, and Discounted Pet Insurance
Skills & Requirements
Must-have
leading by example
handling escalated client issues
touring new clients
ensuring up-to-date vaccinations
training and mentoring new CSRs
opening and closing the center
managing check-ins and check-outs
fielding phone calls and appointment questions
processing payments and balancing cash drawers
escorting pet guests
keeping the lobby clean
supporting team members
Nice-to-have
pet-obsessed professionals
creative innovation
revolutionizing the pet industry
part host, part handler, part operations wizard
100% pet-passionate
juggling multiple tasks without breaking a sweat
stepping up and leading by example
keeping things moving
community that lives to elevate the love and lives of pet families
make pets feel at home and their humans feel at ease
people-person, pet-person, and team-person
cool under pressure
confident stepping in and stepping back
Key Requirements
1+ year in a customer service role required
High school diploma or equivalent required
Availability on evenings, weekends, and holidays required