Front Office Manager

Sofitel Brisbane Central

Lake Louise, Canada
Base: not specified; bonus/equity: not specified; ...
On-site
Front office management
Guest service orientation
Property management system proficiency
The Front Office Manager is responsible for ensuring the highest level of guest service and maintaining standards within the Front Desk and Royal Service departments

Job Summary

  • The Front Office Manager is responsible for ensuring the highest level of guest service and maintaining standards within the Front Desk and Royal Service departments.
  • The position offers subsidized onsite accommodations, comprehensive benefits including mental health and orthodontics coverage, and opportunities for career growth within Fairmont Chateau Lake Louise and Accor Hotels & Resorts.
  • The company fosters an inclusive environment that respects diversity and provides equal access to opportunities as an Equal Opportunity Employer.

Matching Summary

The Front Office Manager is responsible for ensuring the highest level of guest service and maintaining standards within the Front Desk and Royal Service departments.

Salary

Base: Not specified; Bonus/Equity: Not specified; Benefits: Comprehensive medical, vision, dental, mental health, orthodontics, fertility drugs, gender affirmation coverage; Defined Contribution Pension Plan with employer matching

Skills & Requirements

Must-have

  • Front Office management
  • Guest service orientation
  • Property Management System proficiency
  • Team leadership and coaching
  • Operational knowledge of Micros-Fidelio
  • Effective communication skills

Nice-to-have

  • Employee empowerment culture
  • Colleague satisfaction focus
  • Motivation and career development
  • Multitasking and initiative
  • Health and safety adherence

Key Requirements

  • Minimum 3 years leadership experience
  • Degree or Diploma in Hospitality Management
  • Legal eligibility to work in Canada
  • Proven team coaching ability
  • Computer proficiency in Windows environment

Work Rights

Must be legally eligible to work in Canada

Tailored Resume

Cover Letter