The Lead of Facilities Management Center is responsible for supervising and coordinating a team of facilities operators who handle customer service requests, issue resolution, and service delivery coordination
Job Summary
The Lead of Facilities Management Center is responsible for supervising and coordinating a team of facilities operators who handle customer service requests, issue resolution, and service delivery coordination.
This leadership role focuses on ensuring effective customer support operations, maintaining service quality standards, and driving continuous improvement in facilities-related customer service delivery.
JLL empowers you to shape a brighter way, combining world-class services, advisory, and technology for clients, and is committed to hiring the best people to thrive and grow meaningful careers.
Matching Summary
The Lead of Facilities Management Center is responsible for supervising and coordinating a team of facilities operators who handle customer service requests, issue resolution, and service delivery coordination.
Skills & Requirements
Must-have
Customer service request handling
Issue resolution coordination
Service delivery coordination
Performance coaching and development
Service level agreement (SLA) compliance
Escalation management
Process oversight and documentation
Nice-to-have
Continuous improvement focus
Knowledge sharing initiatives
Cross-departmental collaboration
Customer satisfaction focus
AI-powered application analysis
Key Requirements
Bachelor's degree in Business Administration, Facilities Management, Customer Service Management, or related field
5-7 years progressive experience in customer service or facilities operations
3-5 years in a supervisory or team leadership role
Proficiency with facilities management software and ticketing systems
Experience with service request management systems and CRM platforms