The role involves managing remote diagnostic data, performing health checks, and deploying microcode upgrades to ensure optimal product performance for global customers
Job Summary
The role involves managing remote diagnostic data, performing health checks, and deploying microcode upgrades to ensure optimal product performance for global customers.
Candidates must possess strong organizational skills to manage multiple issues simultaneously while collaborating with customers and partners in a fast-paced environment.
Hitachi Vantara offers industry-leading benefits, holistic health support, and flexible working arrangements designed to foster innovation and work-life balance.
Matching Summary
The role involves managing remote diagnostic data, performing health checks, and deploying microcode upgrades to ensure optimal product performance for global customers.
Skills & Requirements
Must-have
2+ years customer support experience
Remote support tools proficiency
Microcode upgrade deployment skills
Remote health checking capabilities
Technical writing and documentation
Nice-to-have
IP Networking concepts knowledge
Cloud based solutions expertise
Python programming or REST API skills
Enterprise storage solutions familiarity
Flexible shift availability including nights
Key Requirements
Minimum 2 years of similar customer support experience
Ability to work nights, weekends, or standby shifts
Strong problem-solving and clear communication skills