The role focuses on supporting the Client Value Management team to drive service uplift and change initiatives within the Employee Benefits and pension portfolios
Job Summary
The role focuses on supporting the Client Value Management team to drive service uplift and change initiatives within the Employee Benefits and pension portfolios.
Candidates will be expected to translate business requirements into structured workplans, conduct market research, and coordinate cross-functional inputs for approval.
The position requires strong analytical skills to convert customer feedback and servicing data into actionable recommendations for member loyalty and customer experience.
Matching Summary
The role focuses on supporting the Client Value Management team to drive service uplift and change initiatives within the Employee Benefits and pension portfolios.
Skills & Requirements
Must-have
5-8 years project delivery experience
Financial services or insurance background
Stakeholder coordination and management
Business case development and analysis
Customer experience and retention strategy
Nice-to-have
Consulting background in transformation
Digital initiative exposure and UAT support
Strong creativity and innovation orientation
Chinese language proficiency
Vendor onboarding and RFP process experience
Key Requirements
University graduate degree preferred
5-8 years relevant experience required
Relevant license(s) if regulated activities involved