Our Guest Service Representatives' primary responsibility is to assist guests with exceptional customer services before, during and after all events related to sports, music and lifestyle
Job Summary
Our Guest Service Representatives' primary responsibility is to assist guests with exceptional customer services before, during and after all events related to sports, music and lifestyle.
This position will handle incoming phone calls and emails in a professional, efficient, friendly manner.
Competitive salary, commensurate with experience, and a generous benefits package that includes: medical, dental, vision, life and disability insurance, paid time off, and 401k plan.
Matching Summary
Our Guest Service Representatives' primary responsibility is to assist guests with exceptional customer services before, during and after all events related to sports, music and lifestyle.
Skills & Requirements
Must-have
Exceptional customer service skills
Handle phone calls and emails
Manage multiple tasks
De-escalate complaints
Maintain event knowledge
Nice-to-have
Passion for helping others
Desire to learn and grow
Offer ideas for streamlining processes
Collaborative style
Key Requirements
Minimum of 2+ years customer service experience
High school diploma or equivalent
Ability to multi-task in high-pressure environment