The role involves providing exceptional customer service by efficiently handling inbound hotline and chat inquiries for members and clients
Job Summary
The role involves providing exceptional customer service by efficiently handling inbound hotline and chat inquiries for members and clients.
Employees must ensure all customer interactions are captured and logged accurately in the TIPS system while managing cases proactively.
The position requires demonstrating a professional 'can do' attitude to exceed expectations and align progress with the best interests of both members and clients.
Matching Summary
The role involves providing exceptional customer service by efficiently handling inbound hotline and chat inquiries for members and clients.
Skills & Requirements
Must-have
Handle inbound hotline and chat inquiries
Log interactions in TIPS system accurately
Manage cases within Service Level Agreement
Demonstrate professional customer service attitude
Ensure compliance with company policies
Nice-to-have
Can-do attitude to exceed expectations
Proactive case ownership and management
Ability to provide cross support to other functions