Customer Success Manager, Enterprise

AUTODESK CONSTRUCTION CLOUD

Singapore, Singapore
Enterprise business agreements
Post-sale account management
Customer relationship development
The Autodesk Customer Success Manager (CSM) drives long-term success for Enterprise Business Agreement customers by accelerating business goals and adoption

Job Summary

  • The Autodesk Customer Success Manager (CSM) drives long-term success for Enterprise Business Agreement customers by accelerating business goals and adoption.
  • CSMs act as the single point of contact, providing strategic advisory services and coordinating support to maximize customer ROI in Autodesk solutions.
  • Autodesk fosters a culture of belonging where everyone can thrive, enabling meaningful work that helps build a better, more sustainable world.

Matching Summary

The Autodesk Customer Success Manager (CSM) drives long-term success for Enterprise Business Agreement customers by accelerating business goals and adoption.

Skills & Requirements

Must-have

  • Enterprise Business Agreements
  • Post-sale account management
  • Customer relationship development
  • Strategic advisory services
  • Cross-functional team mobilization
  • Business review delivery
  • Risk identification and mitigation

Nice-to-have

  • Customer empathy and mindset
  • Collaborative and consultative work style
  • Adaptability to change
  • Building rapport and trust
  • Curiosity to continually learn

Key Requirements

  • 5+ years in customer facing roles
  • Experience with large complex customers
  • Program or Project Management skills
  • Strong communication skills
  • Ability to influence across teams
  • Experience with escalated customer situations

Work Rights

Not specified

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