Head Of Technical Support Distribution Automation Solutions

HITACHI ENERGY TECHNOLOGY SERVICES PRIVATE LIMITED

Chennai, Tamil Nadu, India
**
Bachelor's or master's degree in electrical engineering
3-5 years management experience leading teams
Solid technical understanding of rtu products
** HITACHI ENERGY TECHNOLOGY SERVICES PRIVATE LIMITED is seeking a Head of Technical Support for Distribution Automation Solutions, responsible for leading a global team of Technical Support Engineers. The ideal candidate will have a strong technical background, management experience, and a commitment to service excellence in a collaborative environment. **

Job Summary

  • The role involves leading a global team of Technical Support Engineers to ensure high-quality service delivery for Distribution Automation Solutions.
  • You will facilitate close collaboration between R&D and Technical Support to enhance customer satisfaction and product development.
  • The position requires ensuring compliance with safety, integrity, and sustainability practices while managing warranty and repair services.

Matching Summary

Match Score: 75

** HITACHI ENERGY TECHNOLOGY SERVICES PRIVATE LIMITED is seeking a Head of Technical Support for Distribution Automation Solutions, responsible for leading a global team of Technical Support Engineers. The ideal candidate will have a strong technical background, management experience, and a commitment to service excellence in a collaborative environment. **

Skills & Requirements

Must-have

  • Bachelor's or Master's degree in Electrical Engineering
  • 3-5 years management experience leading teams
  • Solid technical understanding of RTU products
  • Experience in customer support services
  • Fluent English communication skills

Nice-to-have

  • Knowledge of protection relays and wireless communication
  • Proficiency in German language
  • Experience in international matrix organizations
  • Prior experience with Proof of Concepts (PoCs)
  • Familiarity with Gate Process development streams

Key Requirements

  • Minimum 3-5 years management experience
  • Degree in Electrical Engineering, Telecommunications, or Computer Science
  • Proven experience in technical customer support
  • Fluency in English required

Work Rights

Not specified

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