Scaled Customer Success Manager

Brex

San Francisco, United States
Base: $99,440 - $124,300 ote; bonus/equity: commis...
On-site
3+ years customer-facing experience
Saas or fintech background required
High volume customer interaction skills
Brex is an intelligent finance platform enabling companies to spend smarter across more than 200 markets with AI-native automation

Job Summary

  • Brex is an intelligent finance platform enabling companies to spend smarter across more than 200 markets with AI-native automation.
  • The Scaled Customer Success Manager will leverage technology and operational rigor to support customers at scale through programmatic strategies.
  • Candidates must independently develop retention and growth strategies while partnering with sales teams to identify expansion opportunities.

Matching Summary

Brex is an intelligent finance platform enabling companies to spend smarter across more than 200 markets with AI-native automation.

Salary

Base: $99,440 - $124,300 OTE; Bonus/Equity: Commission included in OTE; Benefits: Not specified

Skills & Requirements

Must-have

  • 3+ years customer-facing experience
  • SaaS or Fintech background required
  • High volume customer interaction skills
  • Marketing automation platform usage
  • Data-driven strategy development

Nice-to-have

  • Experience building programs from scratch
  • Leading large-scale webinars and workshops
  • Strategic AI application for data sets
  • Creative self-starter mindset
  • Proven track record of expansion outcomes

Key Requirements

  • At least 3 years in customer-facing roles
  • Experience working at a SaaS organization
  • Experience working at a Fintech organization

Work Rights

Not specified

Tailored Resume

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