The Indigo Remote Technical Support Manager role at Hpnews is a fully remote position responsible for managing a team of support engineers and ensuring compliance with organizational policies. The role involves overseeing remote service delivery, collaborating with cross-functional teams, and contributing to process improvement while supporting clients primarily in North America
Job Summary
This role is responsible for managing a team of Indigo Tier 1 Remote Support Engineers and Remote Technical Experts, ensuring compliance with policies, and overseeing day-to-day activities with fairness and consistency.
The role defines and leads teams providing remote services, pre-sales, post-sales, and project participation for various business systems and applications.
The role collaborates with cross-functional teams for process improvement and policy development, while guiding program parameters and budget adherence.
Matching Summary
Match Score: 85
The Indigo Remote Technical Support Manager role at Hpnews is a fully remote position responsible for managing a team of support engineers and ensuring compliance with organizational policies. The role involves overseeing remote service delivery, collaborating with cross-functional teams, and contributing to process improvement while supporting clients primarily in North America.
Skills & Requirements
Must-have
Manage remote support engineers
Oversee day-to-day activities
Ensure policy compliance
Lead remote services teams
Collaborate for process improvement
Manage talent and career development
Nice-to-have
Foster creativity and motivation
Guide program objectives and KPIs
Actively contribute to technical processes
Key Requirements
Four-year or Graduate Degree or commensurate work experience
7-10 years of job-related experience or 3-5 years of management experience