Senior Customer Success Manager

Fin

London, United Kingdom
Competitive salary + equity; regular compensation ...
On-site
8+ years customer-facing experience
Business process mapping expertise
Enterprise saas csm background
The role involves partnering with the largest and most complex customers to guide them through their AI Agent transformation

Job Summary

  • The role involves partnering with the largest and most complex customers to guide them through their AI Agent transformation.
  • Candidates will facilitate requirements gathering, document standard operating procedures, and collaborate with engineers on solution designs.
  • The company offers competitive salary and equity, unlimited access to AI tools, and a hybrid working policy requiring three days in the office.

Matching Summary

The role involves partnering with the largest and most complex customers to guide them through their AI Agent transformation.

Salary

Competitive salary and equity; Regular compensation reviews; Not specified base amount

Skills & Requirements

Must-have

  • 8+ years customer-facing experience
  • Business process mapping expertise
  • Enterprise SaaS CSM background
  • C-suite stakeholder management
  • Requirements analysis skills

Nice-to-have

  • Passion for AI and agent-building
  • Strong prioritization abilities
  • Adaptable team player mindset
  • Market awareness of AI industry
  • Self-motivated high self-efficacy

Key Requirements

  • 8+ years of relevant experience
  • Experience with business process mapping
  • Strong technical acumen in AI

Work Rights

Not specified

Tailored Resume

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