Customer Success Coordinator

Wolters Kluwer

Wilmington, DE, United States
Base: $52,300.00 - $89,350.00 usd; bonus/equity: e...
Onsite
Front-line consultative customer service
Manage customer relationships
Manage full-life cycle of order process
The Customer Success Coordinator is a senior-level position responsible for providing front-line consultative customer service via phone and e-mail to customers (e.g., law firms, corporations)

Job Summary

  • The Customer Success Coordinator is a senior-level position responsible for providing front-line consultative customer service via phone and e-mail to customers (e.g., law firms, corporations).
  • Proactively manage the full-life cycle of the order process and identify cross-selling opportunities to promote additional offerings to meet our customer needs.
  • Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave.

Matching Summary

The Customer Success Coordinator is a senior-level position responsible for providing front-line consultative customer service via phone and e-mail to customers (e.g., law firms, corporations).

Salary

Base: $52,300.00 - $89,350.00 USD; Bonus/Equity: Eligible for Bonus; Benefits: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave

Skills & Requirements

Must-have

  • front-line consultative customer service
  • manage customer relationships
  • manage full-life cycle of order process
  • utilize Salesforce and internal systems
  • work across Customer Service function

Nice-to-have

  • gain professional experience
  • learn a new industry
  • launch your career
  • demonstrated experience generating add-on sales revenue
  • demonstrated experience coaching and mentoring team members

Key Requirements

  • minimum of 2-3 years B2B client/customer service experience
  • Bachelor’s degree or equivalent B2B client service experience
  • obtain a FinCEN ID within 7 days
  • Proficient with Microsoft Office Suite

Work Rights

Must obtain FinCEN ID and comply with Corporate Transparency Act

Tailored Resume

Cover Letter