Manager, Customer Success

Boston Dynamics

Base: $135,000.00 to $180,000.00 annually; bonus/e...
8+ years customer success experience
2+ years people management experience
B2b hardware or robotics background
The role focuses on building best practices to ensure customers achieve ROI with their Enterprise Asset Management fleets

Job Summary

  • The role focuses on building best practices to ensure customers achieve ROI with their Enterprise Asset Management fleets.
  • Candidates will define workflows for onboarding, adoption, and proactive outreach while creating standardized frameworks for QBRs.
  • The position offers a base pay range of $135,000.00 to $180,000.00 annually along with a generous benefits package.

Matching Summary

The role focuses on building best practices to ensure customers achieve ROI with their Enterprise Asset Management fleets.

Salary

Base: $135,000.00 to $180,000.00 annually; Bonus/Equity: Annual bonus structure mentioned; Benefits: Medical, dental, vision, 401(k), paid time off

Skills & Requirements

Must-have

  • 8+ years Customer Success experience
  • 2+ years people management experience
  • B2B hardware or robotics background
  • Process implementation and playbook creation
  • Quarterly Business Review (QBR) facilitation
  • Data-driven account health monitoring

Nice-to-have

  • Builder mentality with vague goals
  • Technical aptitude for complex solutions
  • Ability to influence internal stakeholders
  • Experience with industrial automation environments
  • Strong communication with plant managers

Key Requirements

  • Bachelor's degree in Business, Engineering, or related field
  • 8+ years in Customer Success or Account Management
  • 2+ years directly managing people or leading projects
  • Eligible to work in the United States without sponsorship

Work Rights

Must be eligible to work in the US

Tailored Resume

Cover Letter