Job Summary

• The Account Service Representative II – Claim Follow-Up Representative is responsible for managing claim follow-up activities to ensure timely reimbursement for professional services.
• This role includes investigating and resolving unpaid or denied claims, working payer correspondence, and collaborating with internal departments and payers to secure proper claim resolution.
• In addition to base salary, Lurie Children’s offer a comprehensive rewards package that may include differentials for some hourly employees, leadership incentives for select roles, health and retirement benefits, and wellbeing programs.

Matching Summary

Salary

Base: $21.00 - $32.55; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, life, disability, HSA, FSA, PTO, holidays, parental leave, 403(b) match, tuition assistance, student loan support, adoption benefits, backup childcare/eldercare, EAP, discounts

Skills & Requirements

Key Requirements

• High school graduate required
• Physician or hospital billing experience and/or training
• BS or BA preferred
• EPIC experience preferred
• Excellent communication and listening skills
• Problem solving ability
• Windows-based personal computers required
• Electronic claims editing software experience preferred
• Telephone system utilization
• Patient accounting knowledge
• Third party payer procedures knowledge
• Governmental regulations knowledge
• Managed care contracting knowledge

Work Rights