Principal, Customer Success Manager

Workday

Flex work (50% in-office/field, 50% remote)
Customer relationship coordination
Liaison between product and customer
Develop customer success plans
Workday is seeking a Principal Customer Success Manager to lead customer relationships and ensure effective onboarding and engagement with their AI-driven solutions. The role involves collaborating with various teams to drive customer success in India while promoting a culture of integrity and collaboration

Job Summary

  • The Customer Success (CS) team is the voice of the customer and a critical driver of long-term business growth.
  • Responsibilities include handling overall responsibility for coordinating the customer relationship and acting as a liaison between product management and the customer.
  • Our culture is rooted in integrity, empathy, and shared enthusiasm, and we look for curious minds and courageous collaborators who bring sun-drenched optimism and drive.

Matching Summary

Match Score: 85

Workday is seeking a Principal Customer Success Manager to lead customer relationships and ensure effective onboarding and engagement with their AI-driven solutions. The role involves collaborating with various teams to drive customer success in India while promoting a culture of integrity and collaboration.

Skills & Requirements

Must-have

  • Customer relationship coordination
  • Liaison between product and customer
  • Develop customer success plans
  • Prioritize and resolve customer concerns
  • Facilitate solution adoption

Nice-to-have

  • Sun-drenched optimism and drive
  • Courageous collaborators
  • Curious minds
  • Empathy and shared enthusiasm
  • Bold ideas and genuine care

Key Requirements

  • 10+ years customer facing services role
  • 3+ years project management experience
  • Functional domain expertise preferred
  • Experience with State & Local Government
  • Customer management in complex SaaS environment
  • Ability to travel up to 30%

Work Rights

Not specified

Tailored Resume

Cover Letter