Sr. Product Manager - Technical, Amazon Customer Service

Amazon

Us, WA, United States
151,200.00 - 204,600.00 usd annually py
On-site
Ai-driven defect elimination
Technical product management
Data analysis and experimentation
Amazon's Customer Experience Improvement (CXI Tech) team is focused on redefining defect detection and resolution to improve customer satisfaction

Job Summary

  • Amazon's Customer Experience Improvement (CXI Tech) team is focused on redefining defect detection and resolution to improve customer satisfaction.
  • The role involves building genAI solutions to autonomously investigate customer issues and lead cross-functional teams to deliver impactful product features.
  • Candidates will work independently in a fast-paced environment, managing multiple priorities while driving product strategy and collaborating across various business verticals.

Matching Summary

Amazon's Customer Experience Improvement (CXI Tech) team is focused on redefining defect detection and resolution to improve customer satisfaction.

Salary

151,200.00 - 204,600.00 USD annually

Skills & Requirements

Must-have

  • AI-driven defect elimination
  • Technical product management
  • Data analysis and experimentation
  • Cross-functional team collaboration
  • Customer experience improvement
  • Product strategy and roadmap ownership

Nice-to-have

  • Positive attitude and strong work ethic
  • Ability to navigate ambiguity
  • Collaborative work style
  • Experience with generative AI solutions

Key Requirements

  • Experience in technical product management
  • Strong analytical skills with large data sets
  • Track record of customer-centric product vision
  • Ability to lead cross-functional teams
  • Experience with AI or machine learning solutions

Work Rights

Not specified

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