Service Desk Analyst Iii - Fbg

Fanatics Sportsbook

London, United Kingdom
On-site
4-5 years technical support experience
P1 major incident support experience
Hdi support center analyst certification
Fanatics is building a leading global digital sports platform serving over 100 million fans worldwide

Job Summary

  • Fanatics is building a leading global digital sports platform serving over 100 million fans worldwide.
  • The Service Desk Analyst III will troubleshoot hardware and software issues while managing the full asset lifecycle from ordering to shipping.
  • This role requires being available for on-call rotation after normal business hours and serving as the Major Incident Coordinator for P1s.

Matching Summary

Fanatics is building a leading global digital sports platform serving over 100 million fans worldwide.

Skills & Requirements

Must-have

  • 4-5 years technical support experience
  • P1 Major Incident support experience
  • HDI Support Center Analyst certification
  • Okta Google Workplace MDM troubleshooting
  • MacOS Windows Jamf Jira Confluence Slack
  • End-user hardware equipment maintenance

Nice-to-have

  • Experience with Experience Essentials Foundation
  • Knowledge Centered Services KCS familiarity
  • On-call rotation availability weekends
  • Willingness to travel occasionally
  • Mentoring new service desk analysts

Key Requirements

  • 4-5 years relevant technical support experience
  • Previous P1 Major Incident support experience
  • HDI Support Center Analyst or Desktop Advanced Support Technician Certification
  • Familiarity with Experience Essentials or Experience Foundation
  • Hands-on experience with KCS and ITSM processes

Work Rights

Not specified

Tailored Resume

Cover Letter