Pay Customer Success Manager, Smb

wahatech.io

Remote
Base: $37,300 - $104,850 usd; bonus/equity: 20% va...
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B2b saas experience
Payroll experience
Stakeholder management
** Remote is seeking a Pay Customer Success Manager to join their Customer Experience team, focusing on managing a high-volume SMB book across Payroll and EOR products. The ideal candidate should have experience in B2B SaaS, particularly in customer success or account management, and possess strong communication skills. **

Job Summary

  • Owns the full post-sales customer lifecycle for a high-volume SMB book across Payroll + EOR + adjacent products.
  • Provides timely, clear customer and internal updates; runs structured operating rhythms; aligns DRIs across Sales and required verticals.
  • Offers competitive benefits including flexible paid time off and the ability to work from anywhere.

Matching Summary

Match Score: 75

** Remote is seeking a Pay Customer Success Manager to join their Customer Experience team, focusing on managing a high-volume SMB book across Payroll and EOR products. The ideal candidate should have experience in B2B SaaS, particularly in customer success or account management, and possess strong communication skills. **

Salary

Base: $37,300 - $104,850 USD; Bonus/Equity: 20% variable compensation; Benefits: Not specified

Skills & Requirements

Must-have

  • B2B SaaS experience
  • Payroll experience
  • Stakeholder management
  • Churn risk mitigation
  • CRM proficiency
  • English fluency

Nice-to-have

  • AI fluency
  • Cross-functional collaboration
  • Operational rigor

Key Requirements

  • CS/AM experience in complex B2B SaaS
  • CRM + Vitally hygiene
  • AI as a human-in-the-loop assistant
  • Fluent English

Work Rights

Not specified

Tailored Resume

Cover Letter