Supervisor, Repair Center Operations

Carl Zeiss Pty Ltd

Dublin, CA, United States
Base: $110,500 - $138,100; bonus/equity: performan...
On-site
Customer repair process oversight
Inventory and repair documentation control
Staff performance management
Carl Zeiss Pty Ltd is seeking a Repair Center Operations Supervisor in Dublin, CA, to oversee daily repair activities, coordinate staff, and ensure quality control in customer repairs. The ideal candidate should have a technical background, experience with ERP systems, and strong interpersonal skills. ###

Job Summary

  • The Repair Center Supervisor is responsible for overseeing the daily activities of customer repairs (instruments, databases and components); inspections; and refurbishment of sales, exchange, loaner and trade-in instruments.
  • Responsible for addressing quality issues, staff performance issues, and identifying and implementing cost control methods.
  • ZEISS also offers robust benefits, including medical plans, retirement savings plan and paid time off.

Matching Summary

Match Score: 85

Carl Zeiss Pty Ltd is seeking a Repair Center Operations Supervisor in Dublin, CA, to oversee daily repair activities, coordinate staff, and ensure quality control in customer repairs. The ideal candidate should have a technical background, experience with ERP systems, and strong interpersonal skills. ###

Salary

Base: $110,500 - $138,100; Bonus/Equity: Performance Bonus eligible; Benefits: Medical, Vision, Dental, 401k Matching, EAP, Vacation, Sick Pay

Skills & Requirements

Must-have

  • Customer repair process oversight
  • Inventory and repair documentation control
  • Staff performance management
  • Cost control methods implementation
  • Customer-centric problem resolution

Nice-to-have

  • Global process impact consideration
  • Innovative financial opportunity identification
  • Mentorship of repair center team

Key Requirements

  • BS in Engineering, Computer Sciences/Information Technology or equivalent
  • Five (5) years in technical support or technical lead role
  • Demonstrated experience with SAP ERP and CRM, SQL
  • Proficiency in common office programs (Work, Excel, Visio, PowerPoint, Project)

Work Rights

Not specified

Tailored Resume

Cover Letter