Customer Representative - Trainee

THE SOUTHERN CONNECTICUT GAS COMPANY

Orange, SCG
Base: $28.72ph; bonus/equity: not specified; benef...
Respond to customer service inquiries
Handle billing questions and analysis
Assist with credit and collection issues
Respond to customer service inquiries including general billing questions, bill analysis, applications for service, service notifications, emergencies, payment options, collections matters, etc

Job Summary

  • Respond to customer service inquiries including general billing questions, bill analysis, applications for service, service notifications, emergencies, payment options, collections matters, etc.
  • Assist customers concerning credit and collection issues and make arrangements according to guidelines.
  • Make outbound calls to resolve customer inquiries or follow up on collections issues.

Matching Summary

Respond to customer service inquiries including general billing questions, bill analysis, applications for service, service notifications, emergencies, payment options, collections matters, etc.

Salary

Base: $28.72/hour; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Respond to customer service inquiries
  • Handle billing questions and analysis
  • Assist with credit and collection issues
  • Make account changes and adjustments
  • Initiate service orders
  • Professional written and oral communication

Nice-to-have

  • Effective listening and problem-solving skills
  • Ability to work a flexible schedule
  • Experience with customer information systems

Key Requirements

  • Previous customer service work experience
  • Experience using Microsoft Office

Work Rights

Not specified

Tailored Resume

Cover Letter