Sr Associate Technical Support Engineer-paradox

Workday

**
Troubleshoot account configurations, apis, job feeds
Write and execute sql queries
Configure client sso, sftp, ssh
** Workday is seeking a Sr Associate Technical Support Engineer for its Paradox Customer Support Team, focusing on providing excellent customer service and innovative solutions. The ideal candidate should possess strong technical troubleshooting skills, experience in validating data formats, and proficiency in SQL, among other qualifications. **

Job Summary

  • We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.
  • Our customers rely on us all over the world, so our Customer Support teams participate in a regional shift pattern to achieve 365-day / 24x7 coverage, with flexibility to shift pattern changes.
  • In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.

Matching Summary

Match Score: 75

** Workday is seeking a Sr Associate Technical Support Engineer for its Paradox Customer Support Team, focusing on providing excellent customer service and innovative solutions. The ideal candidate should possess strong technical troubleshooting skills, experience in validating data formats, and proficiency in SQL, among other qualifications. **

Skills & Requirements

Must-have

  • Troubleshoot account configurations, APIs, Job Feeds
  • Write and execute SQL queries
  • Configure client SSO, sFTP, SSH
  • RESTful API calls with Postman/Bruno
  • Investigate, diagnose, deliver solutions

Nice-to-have

  • Creative approach and eager to learn
  • Sun-drenched optimism and drive
  • Courageous collaborators
  • Work-life balance and wellbeing
  • Knowledge-sharing to internal team members

Key Requirements

  • 2+ years in technical support
  • 1+ years validating XML, JSON, CSV
  • 1+ years with JIRA, Microsoft Office, VS Code
  • 1+ years data-driven decision-making
  • Bachelor’s degree in Computer Science, IT, or equivalent experience

Work Rights

Not specified

Tailored Resume

Cover Letter