National pharmacy technician certification ptcb or nha
5+ years customer support or sales experience
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Shields Health Solutions is seeking a Specialty Pharmacy Outreach Operations Supervisor to manage a team of Patient Outreach Coordinators and Onboarding Specialists in a remote setting. The ideal candidate will have a pharmacy technician license, experience in customer support, and strong leadership skills to foster relationships with hospital partners.
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Job Summary
The Patient Outreach Supervisor serves as a front-line manager responsible for developing and growing a team of Patient Outreach Coordinators and Onboarding Specialists.
Key duties include coaching team members on compliant conversational techniques, conducting audits in DialPad and TelemetryRX, and maintaining strong relationships with hospital partner sites.
The role requires a candidate with an active pharmacy technician license and certification who can effectively manage workflow, personnel, and performance metrics in a remote setting.
Matching Summary
Match Score: 75
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Shields Health Solutions is seeking a Specialty Pharmacy Outreach Operations Supervisor to manage a team of Patient Outreach Coordinators and Onboarding Specialists in a remote setting. The ideal candidate will have a pharmacy technician license, experience in customer support, and strong leadership skills to foster relationships with hospital partners.
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Skills & Requirements
Must-have
Active state pharmacy technician license
National pharmacy technician certification PTCB or NHA
5+ years customer support or sales experience
Front-line management of outreach teams
Compliance auditing in DialPad and TelemetryRX
Nice-to-have
Bachelor's degree in business administration
Knowledge of Willow, Qs1, and RX30 software systems
Strong interpersonal and empathetic communication skills
Experience with Microsoft Excel and Word proficiency
Ability to manage sensitive patient data confidentiality
Key Requirements
Must hold active state pharmacy technician license
Must hold active national pharmacy technician certification (PTCB or NHA)
Required 5+ years in customer support, client services, or sales