Service Desk Support Technician

Engine

Tempe, Arizona, United States
Base: $62,900 - $87,000 usd; bonus/equity: opportu...
On-site
2-4 years enterprise technical support experience
Proficiency in macos and windows operating systems
Experience with google workspace and okta platforms
The role involves providing exceptional technical support both in-office and remotely to ensure team efficiency

Job Summary

  • The role involves providing exceptional technical support both in-office and remotely to ensure team efficiency.
  • Engine is a rapidly growing travel and fintech platform backed by major investors like Blackstone and Permira.
  • Total compensation includes a competitive base salary ranging from $62,900 to $87,000 USD plus potential equity and bonuses.

Matching Summary

The role involves providing exceptional technical support both in-office and remotely to ensure team efficiency.

Salary

Base: $62,900 - $87,000 USD; Bonus/Equity: Opportunities for variable pay and equity included; Benefits: Competitive benefits package detailed at engine.com/culture

Skills & Requirements

Must-have

  • 2-4 years enterprise technical support experience
  • Proficiency in macOS and Windows operating systems
  • Experience with Google Workspace and Okta platforms
  • Ability to manage JIRA Service Management tickets
  • Strong troubleshooting and analytical problem-solving skills

Nice-to-have

  • Experience with Jamf or Intune device management
  • Knowledge of Meraki networking infrastructure
  • Background in onboarding new hire classes
  • Excellent written and verbal communication abilities
  • Collaborative mindset in a fast-paced environment

Key Requirements

  • 2-4 years of technical support experience
  • Residence in Tempe, Arizona for hybrid work
  • Expertise in Google Workspace, Slack, and Okta

Work Rights

Not specified

Tailored Resume

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