Helpdesk Exective

CUSHMAN & WAKEFIELD

Nagpur, India
Fully remote
First level contact
Escalate unresolved queries
Track and redirect problems
Provide first level contact and convey queries to the respective for resolutions

Job Summary

  • Provide first level contact and convey queries to the respective for resolutions.
  • Follow up with customers, provide feedback and see problems through to resolution.
  • Preserve and grow your knowledge of help desk procedures, products and services.

Matching Summary

Provide first level contact and convey queries to the respective for resolutions.

Skills & Requirements

Must-have

  • first level contact
  • escalate unresolved queries
  • track and redirect problems
  • customer data updates
  • follow up with customers
  • excellent customer service skills

Nice-to-have

  • preserve and grow knowledge
  • recommend procedure modifications
  • exceed customer expectations

Key Requirements

  • Bachelor Degree
  • Min experience 3 Yrs
  • proven working experience in client support
  • Proficiency in English, Kannada, Hindi
  • Working knowledge of help desk software

Work Rights

Not specified

Tailored Resume

Cover Letter