Complaint Officer & Service Center Advisor

American International Group, Inc. (AIG)

United Arab Emirates
Uae national citizenship required
Family book documentation needed
High school diploma minimum
This role provides extensive exposure in complaint handling while ensuring compliance with Central Bank of UAE requirements and regulatory standards

Job Summary

  • This role provides extensive exposure in complaint handling while ensuring compliance with Central Bank of UAE requirements and regulatory standards.
  • The position involves servicing clients through multi-channel contact centers for requests ranging from product queries to claim registrations.
  • AIG offers a comprehensive Total Rewards Program focused on health, wellbeing, financial security, and professional development.

Matching Summary

This role provides extensive exposure in complaint handling while ensuring compliance with Central Bank of UAE requirements and regulatory standards.

Skills & Requirements

Must-have

  • UAE National citizenship required
  • Family book documentation needed
  • High school diploma minimum
  • Fluent in Arabic and English
  • Computer literacy with Windows apps
  • Ability to meet tight SLAs

Nice-to-have

  • Experience with AIG systems like Salesforce
  • Familiarity with Gen6, Freedom, or Navins
  • Quick learner with positive attitude
  • Hands-on experience in complaint handling
  • Broker engagement support skills

Key Requirements

  • Must be a UAE National
  • Must possess a Family book
  • Minimum high school diploma required
  • Must demonstrate excellent oral and written communication in Arabic & English
  • Must be computer literate

Work Rights

Must have UAE National status

Tailored Resume

Cover Letter