Customer Care Supervisor

UPS

Somaglia, LO, Italy
Customer service team experience
Leadership skills
Excel proficiency
The Customer Care Supervisor leads daily order management and customer service activities for UPS Healthcare across multiple clients

Job Summary

  • The Customer Care Supervisor leads daily order management and customer service activities for UPS Healthcare across multiple clients.
  • This role acts as the primary point of contact for key site clients, maintaining strong and proactive relationships through frequent communication and regular engagements.
  • The position collaborates closely with Operations and IT teams to manage order flows, resolve system issues, and ensure smooth end-to-end processes.

Matching Summary

The Customer Care Supervisor leads daily order management and customer service activities for UPS Healthcare across multiple clients.

Skills & Requirements

Must-have

  • Customer Service team experience
  • Leadership skills
  • Excel proficiency
  • Warehouse Management Systems familiarity
  • Client-facing skills
  • Data analysis and continuous improvement

Nice-to-have

  • Problem-solving mindset
  • High attention to detail
  • Fast-paced environment management

Key Requirements

  • Proven customer service experience
  • Demonstrated leadership experience
  • Excellent English communication
  • Experience with WMS
  • Ability to analyze service metrics

Work Rights

Not specified

Tailored Resume

Cover Letter