Specialist, Client Care Team Lead

Chanel

Piscataway, NJ, USA
Base: $61,400 - $90,000; bonus/equity: bonus poten...
Hybrid
Uphold luxury service standards
Client-centric mindset
Team leadership and development
Uphold and promote the highest standards of luxury service, ensuring all interactions align with the brand’s commitment to excellence

Job Summary

  • Uphold and promote the highest standards of luxury service, ensuring all interactions align with the brand’s commitment to excellence.
  • Coach and develop a team of Client Care Advisors, fostering a positive and collaborative team culture.
  • The anticipated base salary range for this position is $61,400 through $90,000.

Matching Summary

Uphold and promote the highest standards of luxury service, ensuring all interactions align with the brand’s commitment to excellence.

Salary

Base: $61,400 - $90,000; Bonus/Equity: Bonus potential offered; Benefits: Benefits and perks offered

Skills & Requirements

Must-have

  • Uphold luxury service standards
  • Client-centric mindset
  • Team leadership and development
  • Operational management
  • Quality assurance
  • Client escalation and problem resolution

Nice-to-have

  • Passion for personal growth
  • Understanding social media ecosystem
  • Thriving in collaborative environment
  • Navigating complexity and change
  • Embodying brand values

Key Requirements

  • Minimum 2 Years of experience
  • Bachelors Degree or relevant experience
  • Experience in premium or luxury brands preferred
  • Background in Contact Center or Customer Service
  • Previous experience mentoring teams
  • Knowledgeable in CRM and Quality programs

Work Rights

Not specified

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