Analyst, Customer & Product Support

AlphaSense

Pune, India
On-site
1-2 years client or product support experience
Strong analytical and critical thinking abilities
Ability to distill complex issues in simple terms
AlphaSense is seeking an Analyst for its Customer & Product Support team in Pune, India. The ideal candidate should have 1-2 years of experience in a client/product support role, possess strong analytical skills, and demonstrate a customer-first mindset

Job Summary

  • This role marries technical knowledge of the solution with a deep understanding of users to realize maximum value from the platform.
  • The team acts as the first line of support, spearheading usage and engagement while partnering with product management on future developments.
  • Customer and Product Support offers cross-functional exposure across business areas to accelerate personal growth and career development.

Matching Summary

Match Score: 85

AlphaSense is seeking an Analyst for its Customer & Product Support team in Pune, India. The ideal candidate should have 1-2 years of experience in a client/product support role, possess strong analytical skills, and demonstrate a customer-first mindset.

Skills & Requirements

Must-have

  • 1-2 years client or product support experience
  • Strong analytical and critical thinking abilities
  • Ability to distill complex issues in simple terms

Nice-to-have

  • Interest in AI, technology and software applications
  • Curious and proactive continuous improvement mindset
  • Experience working in an entrepreneurial team environment

Key Requirements

  • 1-2 years of experience in client/product support role

Work Rights

Not specified

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