Manage internal operational steps to onboard a client including pricing configuration, client vendor onboarding forms, validating feature configuration pre-launch
Job Summary
Manage internal operational steps to onboard a client including pricing configuration, client vendor onboarding forms, validating feature configuration pre-launch.
Serve as the escalation point for a customer on any support or technical issues and work closely with Sales, Account Management, Support, Billing, and other Technical teams to ensure resolution.
Ensure the best customer experience through proactive identification of issues, proposing solutions and timely communication to acknowledge and keep them informed.
Matching Summary
Manage internal operational steps to onboard a client including pricing configuration, client vendor onboarding forms, validating feature configuration pre-launch.
Skills & Requirements
Must-have
Enterprise client experience
Customer onboarding and activation
Cross-functional collaboration
Technical problem-solving
Proactive issue identification
Nice-to-have
Founder-like energy
Ambitious work
Curiosity and first principles thinking
Humble and collaborative approach
AI for efficiency
Key Requirements
5+ years experience in customer success, operations, or account management
Experience with enterprise clients
Technically minded with SaaS/technical solutions experience