Customer Banking Specialist - Balwyn

CBA New Digital Businesses Pty Ltd

Balwyn, VIC, Australia
On-site
In-depth customer conversations
Process credit product applications
Financial health checks
The Customer Banking Specialist position at CBA New Digital Businesses in Balwyn is focused on delivering exceptional customer service in a retail banking environment. The role involves engaging with customers to address their banking needs, providing financial advice, and promoting digital banking solutions

Job Summary

  • As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers.
  • As the Customer Banking Specialist in our Balwyn Branch you’ll have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.
  • We’re interested in hearing from people who have proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality.

Matching Summary

Match Score: 85

The Customer Banking Specialist position at CBA New Digital Businesses in Balwyn is focused on delivering exceptional customer service in a retail banking environment. The role involves engaging with customers to address their banking needs, providing financial advice, and promoting digital banking solutions.

Skills & Requirements

Must-have

  • In-depth customer conversations
  • Process credit product applications
  • Financial Health Checks
  • Demonstrate digital banking options
  • Problem-solve effectively
  • Champion processes and procedures

Nice-to-have

  • Integrity and customer focus
  • Commercial retail environment
  • Holistic customer solutions
  • Career growth interest

Key Requirements

  • Proven customer service experience
  • Excellent communication skills
  • Ability to articulate financial terms
  • Ability to ask the right questions
  • Ability to work in a busy retail environment

Work Rights

Not specified

Tailored Resume

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