Global Customer Care (gcc) Professional – Field Dispatch

Hitachi Energy

Kuala Lumpur, Malaysia
Receive and process customer requests
Use knowledge base for sops
Handle incoming and outgoing calls
The GCC Professional is responsible for receiving and processing requests from customers, partners, engineers, and internal teams, in accordance with standard operating procedures (SOPs) using the knowledge base

Job Summary

  • The GCC Professional is responsible for receiving and processing requests from customers, partners, engineers, and internal teams, in accordance with standard operating procedures (SOPs) using the knowledge base.
  • This is a critical role that will set lasting first impressions with our customers and our Partners, demonstrating the quality of support they expect from Hitachi Vantara at every interaction.
  • We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing.

Matching Summary

The GCC Professional is responsible for receiving and processing requests from customers, partners, engineers, and internal teams, in accordance with standard operating procedures (SOPs) using the knowledge base.

Skills & Requirements

Must-have

  • Receive and process customer requests
  • Use knowledge base for SOPs
  • Handle incoming and outgoing calls
  • Create cases in Salesforce CRM
  • Manage calls and cases effectively

Nice-to-have

  • Foster innovation through diversity
  • Co-create meaningful solutions
  • Achieve allocated administration tasks
  • Follow established escalation procedures

Key Requirements

  • Experience with Salesforce CRM
  • Adherence to Standard Operating Procedures

Work Rights

Not specified

Tailored Resume

Cover Letter