This role involves designing the end-to-end journey of services to enable users to complete their goals across digital and offline channels
Job Summary
This role involves designing the end-to-end journey of services to enable users to complete their goals across digital and offline channels.
The successful candidate will lead the evolution of the Conversational Assistant and AI function within the Digital Customer Experience team.
You will be responsible for delivering conversational banking services including chat, self-service, and fallout prevention while shaping the model team structure.
Matching Summary
This role involves designing the end-to-end journey of services to enable users to complete their goals across digital and offline channels.
Skills & Requirements
Must-have
Extensive conversation design experience
Strong cross-functional communication skills
Proven leadership abilities in team management
Advanced knowledge of NLP applications
Data-driven decision-making capabilities
Nice-to-have
Vision for conversational AI products
Experience integrating search capabilities
Understanding of virtual assistant integration
Strategic thinking for business alignment
Innovative problem-solving approach
Key Requirements
Extensive experience in conversation design
Leadership abilities required
Advanced knowledge of NLP
Senior level position (Vice President expectations)