Head Of Human Interactions & Partnerships

ING

Madrid, Spain
Hybrid
Human-led sales and assisted channels
Strategic partnership management
Customer insights and market research
The Head of Human Interactions & Partnerships leads the human-led commercial engine of Business Banking in Spain, ensuring seamless orchestration between digital and human interactions across the full customer lifecycle

Job Summary

  • The Head of Human Interactions & Partnerships leads the human-led commercial engine of Business Banking in Spain, ensuring seamless orchestration between digital and human interactions across the full customer lifecycle.
  • ING offers a flexible work model, comprehensive benefits including health and life insurance, restaurant card, electric mobility solutions, and employee networks promoting diversity and inclusion.
  • ING is a fully online international bank with presence in over 40 countries, committed to innovation, sustainability, and fostering a culture of collaboration and continuous improvement.

Matching Summary

The Head of Human Interactions & Partnerships leads the human-led commercial engine of Business Banking in Spain, ensuring seamless orchestration between digital and human interactions across the full customer lifecycle.

Skills & Requirements

Must-have

  • Human-led sales and assisted channels
  • Strategic partnership management
  • Customer insights and market research
  • Collaboration with digital sales teams
  • Stakeholder management at senior level

Nice-to-have

  • Inspirational people leadership
  • Culture of collaboration and ownership
  • Flexibility and accountability work model
  • Diversity, Inclusion and Belonging culture
  • Sustainability commitment

Key Requirements

  • Experience in Business Banking with SME exposure
  • Proven leadership in assisted sales or partnerships
  • Bachelor’s degree required; postgraduate valued
  • Spanish and English proficiency required
  • Experience in regulated environments

Work Rights

Not specified

Tailored Resume

Cover Letter