Senior Supervisor, It Operations

Conduent Business Services

Pasay City, Philippines
On-site
Team supervision experience
It operations management
Customer service strategy implementation
Conduent Business Services is seeking a Senior Supervisor for IT Operations in Pasay City, Philippines. The role involves supervising a support team, ensuring optimal customer service, and mentoring employees while adhering to established standards

Job Summary

  • The role involves supervising a team of support functions to deliver mission-critical services for Fortune 100 companies and governments.
  • The incumbent is responsible for scheduling daily activities, ensuring weekly goals are met, and maintaining compliance with developed standards.
  • Conduent values individuality and offers an opportunity to make a difference within a culture where every associate is noticed and valued.

Matching Summary

Match Score: 85

Conduent Business Services is seeking a Senior Supervisor for IT Operations in Pasay City, Philippines. The role involves supervising a support team, ensuring optimal customer service, and mentoring employees while adhering to established standards.

Skills & Requirements

Must-have

  • Team supervision experience
  • IT operations management
  • Customer service strategy implementation
  • Compliance standard adherence
  • Goal achievement monitoring

Nice-to-have

  • Mentoring and training skills
  • Problem-solving capabilities
  • Culture of individuality appreciation

Key Requirements

  • Experience in supervising support teams
  • Ability to implement customer service strategies
  • Strong communication skills for reporting to senior managers

Work Rights

Not specified

Tailored Resume

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