Customer Service Agent (multilingual)

Mercell Holding AS

Utrecht, Netherlands
Competitive salary pyckages; not specified; health...
Hybrid (utrecht, netherlands) or remote (berlin, germany)
Fluency in english, dutch, and german
2+ years customer service experience
First-line support via phone and email
Mercell Holding AS is seeking a multilingual Customer Service Agent to support public procurement customers across Europe. The ideal candidate will have strong communication skills, experience in customer service, and fluency in Dutch and German, and will thrive in a collaborative, dynamic work environment

Job Summary

  • The role involves acting as a trusted first point of contact for customers navigating complex public procurement processes across Europe.
  • Mercell offers a dynamic culture built on continuous growth, trust, and collaboration within an international team of ambitious professionals.
  • Employees benefit from hybrid work options, health insurance plans, pension plans, paid parental leave, and competitive salary packages.

Matching Summary

Match Score: 85

Mercell Holding AS is seeking a multilingual Customer Service Agent to support public procurement customers across Europe. The ideal candidate will have strong communication skills, experience in customer service, and fluency in Dutch and German, and will thrive in a collaborative, dynamic work environment.

Salary

Competitive salary packages; Not specified; Health insurance, pension plans, paid parental leave

Skills & Requirements

Must-have

  • Fluency in English, Dutch, and German
  • 2+ years customer service experience
  • First-line support via phone and email
  • CRM and digital platform proficiency

Nice-to-have

  • Experience supporting SaaS platforms
  • Familiarity with public sector procurement
  • Interest in process improvement
  • Fast-paced international environment experience

Key Requirements

  • Fluency in Dutch and German required
  • Minimum 2 years customer service experience
  • Work authorization in Netherlands or Germany required

Work Rights

Must have existing work authorization for the country where the role is located

Tailored Resume

Cover Letter