Customer Support And Trade Compliance Senior Specialist
ABB Inc
Hybrid
5 years experience in customer support
Order management and logistics operations
Trade compliance methodologies expertise
This role combines operational ownership with process development to ensure excellent customer service and full regulatory compliance
Job Summary
This role combines operational ownership with process development to ensure excellent customer service and full regulatory compliance.
You will be accountable for processing orders end-to-end while coordinating with Sales, Logistics, and Suppliers to ensure timely delivery.
The position requires developing standard operating procedures and leading initiatives to enhance speed, accuracy, and productivity within the Strategic Supply Unit.
Matching Summary
This role combines operational ownership with process development to ensure excellent customer service and full regulatory compliance.
Skills & Requirements
Must-have
5 years experience in customer support
Order management and logistics operations
Trade compliance methodologies expertise
SAP ERP system proficiency
Process optimization and SOP development
Nice-to-have
Passion for problem-solving
Cross-functional collaboration skills
Continuous improvement mindset
Hybrid work model adaptability
Key Requirements
Degree in Business Administration or Supply Chain Management