Guest Experience Manager - Trailhead Lodge

Boreal Mountain Resort

Bend, Oregon, US
Base: $65-70k doe; bonus/equity: not specified; be...
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Front office operations management
Guest service standards enforcement
Food safety compliance oversight
** Boreal Mountain Resort is seeking a Guest Experience Manager for its Trailhead Lodge in Bend, Oregon. This role focuses on delivering exceptional guest experiences through effective front office management and team leadership, while promoting a culture centered around outdoor adventure and community. **

Job Summary

  • The Guest Experience Manager is responsible for overseeing all front office operations and select food and beverage services at Trailhead Lodge.
  • This role ensures seamless arrival-to-departure experiences while supporting a property designed around outdoor adventure, communal gathering, and year-round guest use.
  • Employees receive amazing perks including free employee season passes, discounted dependent passes, free transportation, and an employee housing program.

Matching Summary

Match Score: 75

** Boreal Mountain Resort is seeking a Guest Experience Manager for its Trailhead Lodge in Bend, Oregon. This role focuses on delivering exceptional guest experiences through effective front office management and team leadership, while promoting a culture centered around outdoor adventure and community. **

Salary

Base: $65-70k DOE; Bonus/Equity: Not specified; Benefits: Free season pass, housing program, 401k match

Skills & Requirements

Must-have

  • Front office operations management
  • Guest service standards enforcement
  • Food safety compliance oversight
  • Team hiring and training leadership
  • Property management system proficiency

Nice-to-have

  • Outdoor adventure culture passion
  • Problem-solving attitude
  • Collaborative team mindset
  • Emotional intelligence in interactions
  • Sustainable maintenance practices

Key Requirements

  • Minimum five years in similar hospitality role
  • Active OLCC Alcohol Service Permit (RSA)
  • Oregon Food Handler Card (OHA)
  • High school diploma or GED required
  • Associate's or Bachelor's degree preferred

Work Rights

Not specified

Tailored Resume

Cover Letter