Support Engineer (network & Server)

Capita (digital)

Stafford, United Kingdom
Base: £28,000; bonus/equity: not specified; benefi...
Hybrid
Advanced technical support
Servers and networking systems
Windows client/server environments
The Support Engineer will provide advanced technical support for ICT systems used within primary and secondary schools including servers and wired and wireless networking systems

Job Summary

  • The Support Engineer will provide advanced technical support for ICT systems used within primary and secondary schools including servers and wired and wireless networking systems.
  • The successful candidate will have a drive to develop their knowledge and be keen to learn new skills in diverse technological areas, and show a passion for investigating new technologies that supports the delivery of education in schools.
  • A competitive basic salary (£28,000) The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more.

Matching Summary

The Support Engineer will provide advanced technical support for ICT systems used within primary and secondary schools including servers and wired and wireless networking systems.

Salary

Base: £28,000; Bonus/Equity: Not specified; Benefits: Auto-enrolment pension, life assurance, cycle2work scheme, 15 weeks' paid maternity/adoption/shared parental leave, paternity pay, voluntary benefits.

Skills & Requirements

Must-have

  • advanced technical support
  • servers and networking systems
  • Windows client/server environments
  • networking infrastructure troubleshooting
  • customer service ethos
  • incident management system

Nice-to-have

  • Google for Education support
  • Apple iPad systems support
  • Lightspeed and Jamf MDM
  • cloud server deployments
  • M365 platform understanding
  • ITIL processes and service management

Key Requirements

  • Experience in commissioning Microsoft client/server environments
  • Experience managing and troubleshooting networking infrastructure
  • Experience with network monitoring and management tools
  • Experience in educational or multi-site environments
  • Excellent communication and interpersonal skills

Work Rights

Not specified

Tailored Resume

Cover Letter