Sr Technical Account Manager

Workday

Montreal, QC, Canada
Base: $106,600 - $160,000 cad; bonus/equity: eligi...
Fully remote
7+ years product support experience
5+ years complex saas implementation
Fluent in french (canadian preferred)
This role serves as the primary point of contact for strategic customers, acting as their advocate within Workday's internal teams to ensure business alignment

Job Summary

  • This role serves as the primary point of contact for strategic customers, acting as their advocate within Workday's internal teams to ensure business alignment.
  • The ideal candidate will leverage deep technical acumen in Workday products like HCM and Payroll to proactively identify risks and drive solutions for large enterprise accounts.
  • Workday offers a culture rooted in integrity and empathy, providing employees with the trust to take risks and tools to grow while managing multiple strategic accounts simultaneously.

Matching Summary

This role serves as the primary point of contact for strategic customers, acting as their advocate within Workday's internal teams to ensure business alignment.

Salary

Base: $106,600 - $160,000 CAD; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package including flexible work options

Skills & Requirements

Must-have

  • 7+ years product support experience
  • 5+ years complex SaaS implementation
  • Fluent in French (Canadian preferred)
  • BS or MS in Technical Degree
  • Experience with HCM, Payroll, Financials

Nice-to-have

  • C-level stakeholder engagement
  • Proactive problem-solving mindset
  • Cross-functional collaboration skills
  • Strategic account management passion
  • Ability to navigate high-stress situations

Key Requirements

  • 7+ years in B2B enterprise software support
  • 5+ years managing complex SaaS solutions
  • Bachelor's or Master's in Computer Science or MIS
  • Fluency in French (Canadian preferred)

Work Rights

Not specified

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