Product Support Engineer, Tier 3

Cato Networks

Tokyo, Japan
On-site
2-3 years support engineer experience
Strong tcp/ip and firewall knowledge
Experience with vpns and ipsec protocols
Join a fast-growing company building a cutting-edge enterprise network and secure cloud platform that pioneered the SASE product category

Job Summary

  • Join a fast-growing company building a cutting-edge enterprise network and secure cloud platform that pioneered the SASE product category.
  • Own and manage complex customer issues from diagnosis to resolution while acting as a trusted advisor throughout the customer lifecycle.
  • Collaborate directly with R&D and Product Management teams to drive internal improvements based on real-world production environment challenges.

Matching Summary

Join a fast-growing company building a cutting-edge enterprise network and secure cloud platform that pioneered the SASE product category.

Skills & Requirements

Must-have

  • 2-3 years Support Engineer experience
  • Strong TCP/IP and Firewall knowledge
  • Experience with VPNs and IPsec protocols
  • Fluency in Japanese and English languages

Nice-to-have

  • Knowledge of CASB, DLP, and IPS concepts
  • Experience with Cloud SaaS technology providers
  • Familiarity with WAN/SD-WAN/MPLS networks
  • Passion for working in dynamic environments

Key Requirements

  • 2-3 years or more experience as Support Engineer Tier 2-3 or Network Engineer
  • Solid command of Japanese and English languages (written and spoken)

Work Rights

Not specified

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