Assistant Service Manager

Philips

Supervise customer service agents
Resolve escalated customer cases
Monitor daily workflows
The role involves supervising a team of Customer Service Agents to ensure KPIs and service levels are consistently met

Job Summary

  • The role involves supervising a team of Customer Service Agents to ensure KPIs and service levels are consistently met.
  • Candidates will handle escalated customer cases requiring managerial oversight and conduct performance reviews with coaching support.
  • The position requires collaborating cross-functionally with logistics, operations, and sales teams to address complex issues.

Matching Summary

The role involves supervising a team of Customer Service Agents to ensure KPIs and service levels are consistently met.

Skills & Requirements

Must-have

  • Supervise customer service agents
  • Resolve escalated customer cases
  • Monitor daily workflows
  • Track team performance metrics
  • Bachelor's degree or vocational education

Nice-to-have

  • Experience in healthcare industry
  • Cross-functional collaboration skills
  • Continuous improvement mindset
  • Employee development coaching

Key Requirements

  • Minimum 1 year experience with Bachelor's degree
  • Minimum 4 years experience with Vocational Education
  • Background in Customer Service or Support
  • Healthcare industry experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter