Royal Service Agent

Sofitel Brisbane Central

Makati City, Philippines
On-site
Handle internal and external calls
Monitor royal service system
Log guest concerns
The Royal Service Agent position at Sofitel Brisbane Central in Makati City requires a candidate with a degree in Hospitality Management or a related field and at least one year of experience in a luxury hotel. The role involves managing guest communications, handling requests, and maintaining the hotel's service systems

Job Summary

  • Processes external and internal calls, such as handling and communicating guest requests, provides information on hotel services, promotes internal outlets, and handles telephone system and equipment challenges.
  • Maintains and monitors the royal service system, logs guest concerns to ensure proper follow-up with concerned departments, and provides guests with in-room communication tools.
  • Handles the hotels' common mailboxes and emails, handles emergency calls, maintains accurate records of internal and external guest requests, traces and monitors call logs, and handles monitoring and tracking of supplies.

Matching Summary

Match Score: 85

The Royal Service Agent position at Sofitel Brisbane Central in Makati City requires a candidate with a degree in Hospitality Management or a related field and at least one year of experience in a luxury hotel. The role involves managing guest communications, handling requests, and maintaining the hotel's service systems.

Skills & Requirements

Must-have

  • Handle internal and external calls
  • Monitor royal service system
  • Log guest concerns
  • Handle common mailboxes and emails
  • Handle emergency calls
  • Maintain accurate records

Nice-to-have

  • Sophisticated urban retreat experience
  • Personalized guest service
  • World-class amenities curation

Key Requirements

  • Minimum 1 year related experience
  • Luxury hotel experience
  • Strong written and oral communication skills

Work Rights

Not specified

Tailored Resume

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