Job Summary

• The Experience Strategy and Innovation team crafts compelling experiences for members and associates across various touchpoints, delivering impact through web, apps, in-club experiences, and associate-facing tools.
• This net-new role will define and refine the operational backbone of the research practice, evolving processes, enabling experimentation at scale, and increasing research visibility.
• Sam's Club offers competitive pay, performance-based bonuses, and comprehensive benefits including health, financial, and paid time off, as well as a company-paid education benefit program.

Matching Summary

Salary

$110,000.00 - $220,000.00; Performance bonuses; Health, financial, and PTO benefits

Skills & Requirements

Key Requirements

• 6+ years in ResearchOps, DesignOps, UX Research, or similar
• Experience building and managing research operations systems
• Strong program and project management skills
• Deep understanding of research methods, ethics, and participant management
• Experience standardizing research processes
• Proven ability to partner cross-functionally
• Experience managing research tools and vendors
• Bachelor’s degree or equivalent practical experience

Work Rights